WELCOME TO CHADWICK!

Privacy Policy
Privacy Statement for Chadwick Optical, Inc.
Because Chadwick Optical Inc. (hereafter “Chadwick”, “we”, “our”) takes privacy and data protection
issues seriously, we have designed this Privacy Policy to explain how we collect and use personally
identifiable information from those who visit our website or use of our services, and what we will and
will not do with the information we collect. As Chadwick’s services evolve, we may revise this policy,
so please check back frequently. If you have questions about our privacy policy, please contact us
at support@chadwickoptical.com.
Scope of this Privacy Policy
This Privacy Policy describes Chadwick’s treatment of personally identifiable information that we
acquire in the course of our business collected from customers (hereafter "you"). This Policy does not
apply to the practices of companies that Chadwick does not own or control, or to people that
Chadwick does not employ or manage. Through the continued use of our website and services, you
are therefore consenting to the data collection procedures expressed in this Policy.
Information Collection and Use
Chadwick collects personally identifiable information when you register for a Chadwick account and
when you use certain Chadwick products and services. When you register with us, we ask for your
contact information (such as your name, street address and email address), as well as certain
information pertaining to your business, along with billing information such as your bank account
number. Payment processing may include the amount of the transaction, the consumer's name,
credit card number and expiration date, billing address, and shipping address. Chadwick uses the
information collected to fulfill your requests for certain products and services and to facilitate billing.
Personally identifiable consumer information is used to process payment transactions and for no
other purpose. Chadwick does not offer services or sell products to children. Chadwick does not
request or knowingly collect personally identifiable contact information from anyone under the age of
13.
Like many websites, we use Google Analytics, a service that provides information about how many
users visit our website, when they visit, and how they navigate the Site once they are here.
We also may use other Google Analytics tools, such as Demographics and Interest Reporting, which
enables us to learn more about the characteristics and interests of the users who visit our website,
and Remarketing with Google Analytics, which enables us to provide relevant advertising on different
websites and online services.
The data we collect from you will be stored for no longer than necessary. The length of time we retain
said information will be determined based upon the following criteria: (1) the length of time your
personal information remains relevant; (2) the length of time it is reasonable to keep records to
demonstrate that we have fulfilled our duties and obligations; (3) any limitation periods within which
claims might be made; (4) any retention periods prescribed by law or recommended by regulators,
professional bodies or associations; (5) the type of contract we have with you, the existence of your
consent, and our legitimate interest in keeping such information as stated in this Policy.
Information Sharing and Disclosure
Protecting personally identifiable information about our consumers is an important part of our
business. We share and disclose such information only as described below. Chadwick will only send
personally identifiable information about you to other companies or people when: 1) we have your
consent to share the information; 2) we need to share your information to provide the product or
service you have requested. Personally identifiable consumer information is shared with third parties
(such as banks and credit card processors) to the extent necessary for Chadwick to facilitate payment
processing. We also may release personally identifiable information when we believe release is
appropriate to: comply with law; enforce or apply our Customer Agreement and other agreements; or
protect the rights, property, or safety of Chadwick, our users, or others. This includes exchanging
information with other companies and organizations for fraud protection and risk reduction. In the
unlikely event that Chadwick is acquired, consumer account information may be one of the
transferred assets.
Information Security
Information security is critical to our business. We work to protect the security of your information
during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you
input. We store information gathered on secure computers located in a locked data center. The
number of employees involved in the management of the data center that have physical access to
these computers is limited. We use firewalls and other security technology to prevent our computers
from being accessed by unauthorized persons. It is important for you to protect against unauthorized
access to your Login ID/password and to your computer.
Non-Marketing Purposes
Chadwick greatly respects your privacy. We do maintain and reserve the right to contact you if
needed for non-marketing purposes (such as account issues, and/or changes in Chadwick’s products
and services, or changes to this Policy). In certain circumstances, we may use our website,
newspapers, or other public means to post a notice.
Lawful Requests
Chadwick may be required to disclose personal information pursuant to lawful requests made by
public authorities, including to meet national security or law enforcement requirements.
Inquiries and Complaints
We take safeguarding your privacy very seriously. If you wish to verify, correct or delete any personal
information we have collected, or if you have any questions or concerns, or if you have any
complaints, please contact support@chadwickoptical.com.
Dispute Resolution
Chadwick commits to resolve complaints about our collection or use of your personal information. EU
individuals with inquiries or complaints regarding our Privacy Shield policy should first contact
Chadwick at: support@chadwickoptical.com.
Notice to European Union User
Chadwick’s operations are located in the United States. If you provide information to us, the
information will be transferred out of the European Union (EU) and sent to the United States. By
providing personal information to us, you are consenting to its storage and use as described in this
Policy.
Data Security
Chadwick shall take reasonable steps to protect personal information from loss, misuse and
unauthorized access, disclosure, alteration and destruction. Chadwick has put in place appropriate
physical, electronic and managerial procedures to safeguard and secure the information from loss,
misuse, unauthorized access or disclosure, alteration or destruction. Chadwick cannot guarantee the
security of information on or transmitted via the Internet.
Data Integrity
Chadwick shall only process personal information in a way that is compatible with and relevant for
the purpose for which it was collected or authorized by those who provided the information. To the
extent necessary for those purposes, Chadwick shall take reasonable steps to ensure that personal
information is accurate, complete, current and reliable for its intended use.
Data Privacy for California Residents
This section applies solely to visitors and users of our Site and Services who reside in the State of
California. We have adopted this notice to comply with the California Consumer Privacy Act of 2018
(the "CCPA") and the California Online Privacy Protection Act ("CalOPPA"), and any terms defined in
the CCPA or CalOPPA have the same meaning when used in this notice.
For the purposes of this section "California Data Subject" shall mean: (1) an individual who is in the
State of California for other than a temporary or transitory purpose, and (2) an individual who is
domiciled in the State of California who is outside the State of California for a temporary or transitory
purpose.
Information We Collect. Chadwick collects information that identifies, relates to, describes,
references is capable of being associated with, or could reasonably be linked, directly or indirectly,
with a particular California Data Subject or device ("personal information").
In particular, Chadwick has collected the following categories of personal information from California
Data Subjects within the last twelve (12) months:
Category Examples Do we
collect this
data?
Identifiers Real name, alias, postal address, unique personal identifier,
online identifier, internet protocol (IP) address, email address,
account name, or other similar identifiers
Yes
Characteristics
of protected
classifications
under
California or
federal law
Race, gender, ethnicity, disability status No
Commercial
information
Records of personal property, products, or services purchased,
obtained, or considered, or other purchasing or consuming
Yes
histories or tendencies
Biometric
information
Fingerprint, facial pattern, voice, typing cadence No
Internet or
other
electronic
network
activity
information
Information regarding usage of a site, software, or app Yes
Geolocation
data
Physical location No
Audio,
electronic,
visual, thermal,
olfactory, or
similar
information
Recordings of a California Data Subject Yes
Professional or
employment-
related
information
Place of work, current occupation, duration of occupation,
position/title
Yes
Education
Information
Information that is not publicly available personally identifiable
information as defined in the Family Educational Rights and
Privacy Act (FERPA)
No
Inferences
drawn from
any of the
information
identified
above
Information used to create a profile about the California Data
Subject reflecting their preferences, characteristics,
psychological trends, predispositions, behavior, attitudes,
intelligence, abilities, and aptitudes
No
Chadwick has collected the following information from our merchant partners in the past twelve (12)
months:
Category Examples Do we
collect this
data?
Identifiers Real name, alias, postal address, unique personal identifier,
online identifier, internet protocol (IP) address, email address,
account name, or other similar identifiers
Yes
Characteristics
of protected
classifications
under
California or
federal law
Race, gender, ethnicity, disability status No
Commercial
information
Records of personal property, products, or services purchased,
obtained, or considered, or other purchasing or consuming
histories or tendencies
Yes
Biometric
information
Fingerprint, facial pattern, voice, typing cadence No
Internet or
other
electronic
network
activity
information
Information regarding usage of a site, software, or app Yes
Geolocation
data
Physical location No
Audio,
electronic,
visual, thermal,
olfactory, or
similar
information
Recordings of a California Data Subject Yes
Professional or
employment-
related
information
Place of work, current occupation, duration of occupation,
position/title
Yes
Education
Information.
Information that is not publicly available personally identifiable
information as defined in the Family Educational Rights and
Privacy Act (FERPA)
No
Inferences
drawn from
any of the
Information used to create a profile about the California Data
Subject reflecting their preferences, characteristics,
psychological trends, predispositions, behavior, attitudes,
No
information
identified
above
intelligence, abilities, and aptitudes
Sources of Personal Information. Chadwick obtains the personal information listed above from
the following sources:
Source Examples Do we
receive
from this
source?
Directly from
you
From forms you complete or orders for products and services
you purchase.
Yes
Indirectly from
you
From observing your actions on the Service. No
Third Parties We are provided information by our third-party vendors such
as: our Payment Partners, our Technology Hosting Partners,
and our Marketing Partners
No
When processing a payment transaction, we receive information related to the transaction from the
consumer who has provided the information to facilitate the purchase.
Any personally identifiable information we receive in processing payment transactions depends on
type of the transaction and the way in which our partners are using our payment services. For
example, it may include the amount of the transaction, the consumer's name, credit card number,
and expiration date or checking account number, billing address, and shipping address.
Use of Personal Information. We may use or disclose the personal information we collect for one
or more of the following business purposes:
A. To fulfill the purpose for which you provided the information. For example, if you share your
name and contact information to request a price quote or ask a question about our products or
services, we will use that personal information to respond to your inquiry. If you provide your
personal information to purchase a product or service, we will use that information to process
your payment and facilitate delivery. We may use personal information you provide us to
provide technical support. In addition, we may use the above information.
B. To provide, support, personalize, and develop our websites, products, and/or services;
C. To create, maintain, customize, and secure your account with us;
D. To process your requests, purchases, transactions, and payments and prevent transactional
fraud;
E. To provide you with support and to respond to your inquiries, including to investigate and
address your concerns and monitor and improve our responses;
F. To help maintain the safety, security, and integrity of our website, products and services,
databases and other technology assets, and business;
G. To respond to law enforcement requests and as required by applicable law, court order, or
governmental regulations; and
H. As described to you when collecting your personal information or as otherwise set forth in the
CCPA.
I. Chadwick uses the information we collect to fulfill requests to purchase products and/or
services, to process payment transactions, to facilitate billing, and otherwise deliver payment
gateway services. Personally identifiable information is only used to process payment
transactions.
Chadwick will not collect additional categories of personal information or use the personal information
we collected for materially different, unrelated, or incompatible purposes without providing you
notice. Chadwick does not sell your personal information to third parties. Chadwick does share
personal information with our third-party service providers and vendors in order to provide you the
Service.
Your Rights and Choices. This section describes your CCPA rights and explains how to exercise
those rights.
You have the right to request that we disclose certain information to you about our collection and use
of your personal information over the past 12 months. Once we receive and verify your request, we
will disclose to you:
A. The categories of personal information we collected about you;
B. The categories of sources for the personal information we collected about you;
C. Our business or commercial purpose for collecting or selling that personal information;
D. The categories of third parties with whom we share that personal information;
E. The specific pieces of personal information we collected about you (also called a data
portability request);
F. If we sold or disclosed your personal information for a business purpose, two separate lists
disclosing:
a. sales, identifying the personal information categories that each category of recipient
purchased; and
b. disclosures for a business purpose, identifying the personal information categories that
each category of recipient obtained.
You have the right to request that we delete any of your personal information that we collected from
you and retained, subject to certain exceptions. Once we receive and verify your request, we will
delete (and direct our service providers to delete) your personal information from our records, unless
an exception applies.
We may deny your disclosure and/or deletion request if retaining the information is necessary for us
or our service providers to:
A. Complete the transaction for which we collected the personal information, provide a good or
service that you requested, take actions reasonably anticipated within the context of our
ongoing business relationship with you, or otherwise perform our contract with you;
B. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or
prosecute those responsible for such activities;
C. Debug products to identify and repair errors that impair existing intended functionality;
D. Exercise free speech, ensure the right of another California Data Subject to exercise their free
speech rights, or exercise another right provided for by law;
E. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code - 1546
seq.)
F. Engage in public or peer-reviewed scientific, historical, or statistical research in the public
interest that adheres to all other applicable ethics and privacy laws, when the information's
deletion may likely render impossible or seriously impair the research's achievement, if you
previously provided informed consent;
G. Enable solely internal uses that are reasonably aligned with California Data Subject
expectations based on your relationship with us;
H. Comply with a legal obligation, such as other privacy or data protection statutes and
regulations that place restrictions on our ability to disclose information including, but not
limited to, the Gramm-Leach-Bliley Act, PCI Data Security Standards, and state privacy acts;
and
I. Make other internal and lawful uses of that information that are compatible with the context in
which you provided it.
To exercise the access, data portability, and deletion rights described above, please submit a
verifiable California Data Subject request to us by sending us an email
at support@chadwickoptical.com or calling us at (800) 451-4200.
Only you or a person registered with the California Secretary of State, that you authorize to act on
your behalf, may make a verifiable California Data Subject request related to your personal
information. You may also make a verifiable California Data Subject request on behalf of your minor
child.
You may only make a verifiable California Data Subject request for access or data portability twice
within a twelve (12) month period. The verifiable California Data Subject request must:
A. Provide sufficient information that allows us to reasonably verify you are the person about
whom we collected personal information or an authorized representative; and
B. Describe your request with sufficient detail that allows us to properly understand, evaluate,
and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your
identity or authority to make the request and confirm the personal information relates to you. Making
a verifiable California Data Subject request does not require you to create an account with us. We will
only use personal information provided in a verifiable California Data Subject request to verify the
requestor's identity or authority to make the request.
We aspire to respond to a verifiable California Data Subject request within forty-five (45) days of
receipt of the request. If we require more time (up to ninety (90) days) we will inform you of the
reason(s) why an extension is needed and how long we anticipate the period to be. Any disclosure we
provide will only cover the twelve (12) month period preceding the receipt of your request. If
applicable, the response may provide the reasons why we cannot comply with your request. For data
portability requests, we will select a format to provide your personal information that is readily
useable and should allow you to transmit the information from one entity to another entity without
hindrance.
We do not charge a fee to process or respond to your verifiable California Data Subject request unless
it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee,
we will tell you why we made that decision and provide you with a cost estimate before completing
your request. We reserve the right to refuse to respond to verifiable California Data Subject requests
that are excessive, repetitive, or manifestly unfounded.
Right of Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not take any of
the following actions against you in response to an exercise of your rights:
A. Deny you goods or services.
B. Charge you different prices or rates for goods or services, including through granting discounts
or other benefits, or imposing penalties.
C. Provide you a different level or quality of goods or services.
D. Suggest that you may receive a different price or rate for goods or services or a different level
or quality of goods or services.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the
Privacy Policy Agreement. If you are not in agreement, then you should refrain from further use of our
sites. In addition, your continued use of our website following proper notification or the posting of any
updates or changes to our terms and conditions, shall mean that you agree and accept such changes.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please
feel free to contact us at the following email, telephone number or mailing address:
Email: support@chadwickoptical.com
Telephone: 800-451-4200
Mailing Address:
Chadwick Optical Inc
1557 Gehman Road